How do I earn Free Shipping?
Clear Givings offers free ground shipping to U.S. addresses for orders over $99 after eligible coupons or sales are applied, and that includes Hawaii and Alaska! Tax is not included in the order total. (Certain items, including some furniture, mattresses, and heavily weighted items such as equipment, fluids are exempt from free shipping. In these circumstances, shipping costs are determined by our vendors)
For orders under $99, Clear Givings provides flat rate shipping for $8.99 (with the exceptions of furniture, mattresses, and heavily weighted items such as equipment, fluids. In these circumstances, shipping costs are determined by our vendors).
Clear Givings currently only provides shipments to the U.S.
How do my products get to me?
Clear Givings is a marketplace where ethical and sustainable brands can sell their products. Items purchased on Clear Givings are shipped by the brand that made them. If you ordered multiple items from multiple different brands, your order will arrive in more than one shipment. Once an item ships, you'll receive a tracking number for each package via email. If you have questions about your order, please reach out to us via email at firstname.lastname@example.org. We will get back to you with an answer as quickly as we can.
How long will it take for my order to arrive?
Since items ship directly from the company that made the item(s) you ordered, the time it takes you to receive them will depend on that company’s processes. Clear Givings does not guarantee shipments arrival times. However, most packages should be received within 5 – 10 business days, if not sooner. If you think your package is delayed too much, or if you have any other issues, we want to help! Please feel free to contact us at email@example.com.
My tracking # says my package was delivered, but it never arrived on my doorstep. What can I do?
We offer shipping services from USPS, UPS, FedEx and DHL. If you choose to ship your package with one of the services that doesn’t include insurance and something happens to your package in shipping, we are not liable for the damage or loss. If your package is delivered and tracking information says it was delivered to your address there isn’t anything we can do to help you if it goes missing. Please reach out to the carrier, if you have insurance on your package you can file a claim and replace it up to the value of the insurance included. We are a small business and want to gain your repeat business so please make sure you choose what you are comfortable with when it comes to shipping.
If your package is damaged in shipping we will do our best to replace it, if you have insurance with your order please send pictures of the box when received so we can have that information for the claim.
First Class Package service (USPS) does not come with insurance, only tracking. If you want insurance please choose Priority mail or we can add on insurance for an additional fee.
How can I track my order?
When you buy something from Clear Givings, you’ll receive an order confirmation email with tracking information.
When will my order ship?
Orders are shipped straight from the manufacturers to your door. Because of this, shipping times and methods may vary for each product. Shipping time estimates can be found on each product page. We can ship many of our products to Canada. At this time, we do not offer international shipping outside of Canada.
Under dangerous goods regulations, we are currently unable to ship the following items outside the mainland United States.
Perfumes - including Eau De Parfum, Eau De Toilette, and Energy Mists.
Nail Polish Remover
High alcohol content products
The purchaser must ensure that the items ordered can be imported to their country. We do not take responsibility for items refused by customs in the delivery country.
Please be aware: Customs fees may be charged when arriving in your country. These are at the cost of the receiver. For returns on international items due to customs, the customer will only be refunded product costs for shipment not showing, but will not be refunded shipping costs. Refund will be issued as a store credit upon receiving products back to our vendors.
We are unable to ship to APOs and FPOs.
How do I make a return/exchange?
The following conditions apply to returns for orders placed with Clear Givings:
If you need to cancel an order you have already placed, please email us with the subject "Cancel My Order" and Order #. Order cancellations must be made within 24 hours from order placement. We will do our best to accommodate your needs.
Incorrect address submission
Please make sure to carefully review your shipping and billing address before placing your order. Incorrect address submissions may result in delayed delivery, or returned packages. In the event of the package being returned to Clear Givings due to an incorrect or incomplete address being provided, the package will not be reshipped until a 15% restocking and shipping fee is paid by the customer.
Items that arrive damaged, missing or incorrect must be reported within 48 hours of delivery. Please provide pictures of the packing slip as well as items received. Once your claim has been submitted for review and approval, we will further assist you in correcting the issue.