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Return Policy

Returns and Warranty.

Vendor (us) will be the first point of contact for any returns by the end customer.  Supplier ( the brand) will provide a minimum 30 day return policy, and accept returns directly from the end customer.  (If Suppliers (the brand) website return policy exceeds 30 days, then Suppliers return policy shall prevail). Customers of Vendor (us) may return products for full credit to be used by customers for purchase of other products from Supplier (the brand). Credit for returned items shall be issued by Supplier (The Brand ), and shall be made promptly to Vendor (us) upon product return. Warranty offered by Supplier to their customers will be extended to customers of Vendor. Supplier shall bear return shipping cost for defective items. 

HOW DO I RETURN OR EXCHANGE AN ITEM I'VE PURCHASED?

Email us at returns@cleargivingsmarket.com and we’ll help you through the return or exchange process. Please include your order number and the name of the item you would like to return or exchange.

WHAT’S THE RETURN POLICY/HOW MANY DAYS DO I HAVE TO RETURN SOMETHING?

Since CGM is a marketplace of many brands, returns and exchanges are subject to the return policy of the brand who made or distributed the item(s) you purchased.

That includes things like how many days you have to return a product, whether free return shipping is offered, what can be returned or what must be exchanged, etc.

Each brand’s return policy is listed on most product pages (the page where you see details about each product and where you click “Add to Cart”). Please note that sale items may be final and unable to be returned, if that’s our partner brand’s policy. 

Contact us through the return link, and we’ll work with you and the brand who made the item to help return the item.

CGM offers free returns, typically within 30 days of purchase, for most items that are unused, undamaged, and in their original packaging, (with the exceptions of furniture and mattresses and a few other items). Items will be refunded to the original form of payment. Original shipping costs will not be refunded.

Some items, such as skin products, menstrual products, lingerie, bathing suits, are only available for final sale and cannot be returned due to sanitary reasons. Return information is often listed on the product page.

Our Guaranteee

Clear Givings Market guarantees that you’ll receive items in excellent condition. Any items that are damaged or defective upon arrival may be returned or exchanged free of charge.

DAMAGE DUE TO FREIGHT OR SHIPPING

Upon delivery of your order, please check product carefully to ensure it has not been damaged during shipping. All claims for damaged product must be made within 48 hours. Please contact us and provide detailed information for any product damaged during shipping within that time. Please include a full description of the damages to the product and photos of damaged products.

Do I have to pay for return shipping?

All return shipping costs are the responsibility of the buyer. Unless the wrong products arrive or the products are defective.

Which items are non refundable?

Free gifts or promotional items are not returnable.Items that are on sale. Food items such as teas, chocolates. All fragrances and perfumes are final sale. For sanitary reasons, the following products are final sale: all body and face tools, i.e:  cleansing sponges, makeup sponges, makeup brushes, mask brushes, face cloths, dry brushes, face rollers, menstrual cups, pill cases and towels.

The following conditions apply to returns for orders placed with Clear Givings Market.

  1. Goods may be returned for refund or exchange within 14 days of receipt. 
  2. Returned items must not be worn, soiled or damaged in any way, and must be in new “resellable” condition.   
  3. Please complete the Returns Form provided with your item(s) and include this in your returns package.
  4. Goods must be packaged securely in either the original package or a new secure mail bag to ensure they are not damaged in transit.
  5. The responsibility and liability of the goods remains with the customer until we / or our vendors are in receipt of the goods. We recommend you return by registered post. 
  6. Goods are returned to us at the cost of the customer. 
  7. Customers exchanging goods will not be charged delivery charges on their new order. Your credit/debit card, or PayPal will be credited once item(s) are received and are in appropriate condition. 
  8. Please contact us through the form provided here.

Request a Return

To request a return, email us at returns@cleargivingsmarket.com or submit a request through our contact form.

Cancel Order

If you need to cancel an order you have already placed, please email us ASAP with the subject "Cancel My Order" or “Cancel Order #. Orders are often processed immediately, making it impossible to cancel, but we will do our best to accommodate your needs whenever possible.